FAQs

I'm new to Love Hive, what should I do?

Create an account online before coming to the studio. This truly helps cut down on time signing you into class and getting you set up and comfortable. You can create an account HERE or you can download the Mindbody App on your phone HERE. If you do not create an account online ahead of time but still want to come, you are of course still welcome. Please try to arrive 5 - 10 minutes ahead of the start time of class if you need to register at the studio. Please arrive at least 5 minutes before the start time of class to ensure a spot. 

Do you have parking? 

At Burnside location: Yes! There is a huge lot west of the building that has ample parking and a sweet little garden and park. 

At Woodstock and Fremont locations: No, but there is ample street parking

 

I'm new to yoga, what do I need?

Wear comfortable clothing, bring a water bottle, and read the class descriptions to see if it's a good fit. When in doubt, head to Gentle Yoga, Yin, or Honey Flow.  Check out our FAQ just for new yogis HERE

 

Do you have mats?

Yes. We rent Hugger Mugger Tapas mats for $2. 

 

What time do I show up for class?

Doors open 15 minutes before the scheduled class start time. Please arrive at least 5 minutes before start time and sign up ahead of time to ensure that you have a spot. If you arrive late, your space may be given to someone else in the case of a full class. You will not receive a refund for the missed class. 

 

Do I have to register online before?

Evening and weekend classes fill up quickly. For these classes especially we encourage you sign up ahead of time on Mind Body. We prefer that you sign up ahead for all classes, but understand sometimes this is not possible, of course if there is space available you may drop in. If you don't have the opportunity to sign up online ahead of time, simply show up and head to the iPad to sign yourself in. In the case that the class is full, you may not get a space. If you register online and arrive late, your space may be given to another student in the case of a full class. If you did register online, make sure to check in that you arrived on the iPad. If you are new to the studio, please see the front desk.  

 

I bought a Groupon but can't sign up online. What do I do?

Groupon is a separate business so purchases aren't linked automatically to our system when you purchase a pricing option through them. Please come into the studio, show us your Groupon purchase, redeem it on your phone or print off a copy of redeeming it online and then we enter that purchase into our system. So the short of it is, just show up! If you want to save a little time, go ahead and create an account online and sign your waiver, here, so that you don't need to do so when you arrive.  

Please note: Groupons are for the first visit to our studio only.  We cannot accept groupons if you have already been to class or a workshop at our studio.

I bought a Groupon 10 class card, does this expire?

The Groupon 10 class card expires after 60 days from the day of in sudio activation. 

 

I have a membership and I'd like to cancel. How do I do that? 

You may cancel your membership after 3 months. Please email us directly at lovehiveyoga@gmail.com

 

You can create an account HERE or you can download the Mindbody App on your phone HERE. 

I have a membership/Groupon/Chinook. Can I use any of these for my partner, kid, friend for a class? 

Your membership, Groupon or Chinook can not be passed to anyone else. However if you have a 5 class card or 10 class card, that can be used for someone other then yourself. 

What is your return policy? 

Love Hive does not offer returns on anything. If you are unable to attend class, please email us and we can cancel your membership, but we do not offer refunds of any type. Retail items are only available to return as a store credit and only if they have the tags still attached, have not been used or worn and is within 30 days of original sale. All sale items are final sale. 

What is your policy on having children in class? 

We love kids and many of us have kids. However Love Hive Yoga classes are an adult environment. Students 16 and over are welcome on their own. Children from 14-16 years old can come to class accompanied by a parent/adult. Children under 14 are not allowed in classes.

Please consider the following expectations when deciding to bring a child age 14 or 15 to class:

  • The child must be able to remain on their mat the entire length of class (aside from using the bathroom) 

  • The child can take part in the entire class and not need more assistance than the average yoga student. 

  • The environment is geared towards adults. There are topics and language that are adult topics and will not necessarily be censored by having a child present. As the parent you feel ok with having your child present for adult topics and language.

  • The child can take part in all quiet parts of the class (savasana, pranayama, meditation, mantra) without distracting or being noisy.  

  • The adult orientated yoga is priority. Other students are able to take part in their regular practice without distraction. For many students this is their kid-free time and/or a part of a sacred personal practice. Honoring that space and intention is priority.  

Love Hive Community Agreements

We want to create an experience that is as nourishing to our community as possible. Click HERE to read about our community agreements in helping to make our studios a yoga home. 

Full membership and pricing policies here: 

 

New Student Offer: 30 days for $35 - Portland Residents Only

This is an introductory offer only valid for new students who are Portland residents on their first visit to Love Hive Yoga. If you have purchased other pricing options  previously, this option is no longer available to you. Previous purchases such as a free referral card, a group-on special, or a community class all count as previous purchases and void the option for purchasing a New Student 30 days for $35 offer. This offer is for unlimited yoga for 30 days and is designed to give you the opportunity to invest in your practice and check out the studio's classes. Please use your 30 days to your satisfaction. There are no refunds for unused time. There are no pauses or suspensions for new student specials. 

 

Memberships:

Please choose the pricing option most appropriate for your attendance needs. There are no refunds given for un-used classes. When you sign up for a membership, you are signing up for an auto-renewal monthly unlimited.  You must commit to 3 months without pause or cancellation. After that time, your membership will continue to run and be charged every month until you cancel it. It will not cancel automatically. After three months, you are welcome to cancel your membership. We cannot refund memberships that have already gone through. If you would like any assistance, please email us at lovehiveyoga@gmail.com.

Class Cards:

5-class cards expire after 3 months

10-class cards expire after 6 months

20-class cards expire after 12 months

 

No Show/Late-Arrival Policy

We encourage you to sign up online before attending class because we have limited space and classes often fill. Please only sign up if you plan to go. If you sign up for class and do not cancel 3 hours before the class start time, you will be charged a $10 no-show fee (this includes members). We also encourage you to arrive at least 5 minutes before the start time of class. If you arrive later and the class is full with waiting students, your spot will be given away. You will not be refunded on your class card, class pass, or drop-in. 

 

Unused time:

Please choose the pricing option most appropriate for your attendance needs. There are no refunds given for unused classes. Think of it similar to ordering dinner. If you eat only half of the food,  it is not possible to return the rest for a discount. 

 

Membership Suspension

After the initial 3 month period, you can suspend your membership one time per year for no less than 1 month. If you do not want to be charged you must cancel your membership using the method listed above. Once canceled, all membership renewals are subject to the current rate being offered. 

Membership Pricing

Membership prices are subject to change. You will be notified.

All prices are subject to change with or without notice. Membership prices are only valid for the month in use and are subject to change to reflect current rates. If membership rates change, you will be notified via email with 30 days notice or more. Please makes sure to have a current email address in your profile account and have your notification setting on in order to receive notifications and updates on pricing. If you do not receive notifications from us due to inaccurate contact information or have turned your notification settings off, there is no refunds given. There are no refunds given for unused time. Please purchase the class package that is right for you and take note of the expirations dates.  

 

Honey Bee Memberships (no longer available for purchase but terms still valid)

Please note that your Honey Bee Membership is an auto-renewal payment system. This membership has the same terms as the Love Hive Membership for refunds and unused time. Meaning that once you sign up for the membership, please note your sign-up date. This is the start date of your billing cycle. If you need to cancel, do so BEFORE the billing cycle renews. There will be NO REFUNDS if you cancel after a billing cycle starts/payments are processed. 

Cancellation Policy

 

Workshops Cancelation 

7 days notice is required to cancel a workshop & receive a refund. To cancel a workshop purchase please email lovehiveyoga@gmail.com one week prior to the beginning of the workshop and you will be eligible for a refund. Should you cancel with less than a 7 day notice, no refund will be given.

 

Retreat Cancelation

If canceled with 3 months notice, 100% refund will be given. Less than 90 days notice and we fill your spot, 80% refund. If we do not fill your spot, 50% refund. Less than 60 days notice and we fill your spot 70% refund and 40% refund if we do not fill your spot. Less than 30 days notice and we fill your spot there is a 40% refund and if we do not fill your spot there is NO refund. If you are on a payment plan all funds already paid are 100% non-refundable regardless of when you cancel and then any difference is applied to the above policies.

 

Teacher Training Cancelations:

Teacher Training Cancelations: If canceled with a 3 months notice, 100% tuition refund minus the non-refundable deposit. If canceled with less than 90 days notice, 70% refund on tuition minus the non-refundable deposit. If canceled with less than 30 days notice, 50% refund on tuition minus the non-refundable deposit. If you are on a payment plan all tuition already paid is non-refundable regardless of when you cancel and then any difference is applied to the above policies. If you decide at any point after the training has begun that you no longer want to continue the training, there are no refunds given. In cases of emergencies, partial pro-rated refunds will be considered on a case to case basis but are not guaranteed. 

 

Have a question you don't see it answered here? 

Email us at lovehiveyoga@gmail.com. It's the best mode of communication with us and we are happy to help. 

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©Love Hive Yoga

lovehiveyoga@gmail.com

 

THREE STUDIO LOCATIONS

Central East Side Portland, Oregon at 1847 E Burnside St. 

Southeast Portland at 5975 SE 52nd AVE at Woodstock

Northeast Portland at 4529 NE Fremont st.

 

503-706-6299

150 Love My Love Hive